KOKANHOURS collects information provided directly by users, such as name, email address, phone number, and payment details, as well as information generated through use of the Platform, including booking history, device information, and location data where permitted.

Collected information is used to process bookings, facilitate communication between guests and property partners, personalize search results, send booking confirmations and service updates, and improve the overall quality of the Platform.

• Processing payments and issuing refunds

• Verifying guest and partner identity

• Sending transactional notifications

• Preventing fraud and abuse

Guest information necessary to fulfil a booking, such as name and contact details, is shared with the relevant property partner. KOKANHOURS may also share information with payment processors, analytics providers, and other service providers strictly for the purpose of operating the Platform. KOKANHOURS does not sell personal information to third parties.

Users may access, update, or request deletion of their personal information through their account settings or by contacting KOKANHOURS support. Users may also opt out of marketing communications at any time while continuing to receive essential transactional notifications related to their bookings.

KOKANHOURS implements industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, or disclosure. While no method of transmission over the internet is completely secure, KOKANHOURS continuously reviews its security practices to safeguard user data.